FAQ

Common Questions About Home Warranties

What does a Cornerstone Home Warranty cover?

Our plans cover major home systems and appliances, including:

Home Systems: Heating, cooling, plumbing, and electrical
Appliances: Refrigerator, oven, dishwasher, washer, dryer, and more We also offer optional coverage for pools, spas, and additional appliances. For full details, review our service agreement online or call 800-251-9677.

What if my system or appliance can’t be repaired?

If a covered item cannot be repaired, we will replace it or offer a cash reimbursement based on its current market value, as outlined in your service agreement.

For HVAC replacements, please review our 60/40 rule in the online service agreement.

Are there dollar limits on coverage?

Yes, each contract has specific limits on repair and replacement costs. Please refer to your service agreement for details.

How do I file a claim?

You can file a claim 24/7 by:

Calling our customer service hotline
Submitting a request through our online portal Once your claim is approved, we will dispatch a qualified service provider to diagnose and repair the issue.

How quickly will my service request be handled?

We strive to assign service requests within 24–48 hours.

Emergency claims (e.g., no heat in winter) receive priority scheduling.

Can I choose my own contractor?

Cornerstone primarily works with Bradley Electrical, Plumbing, and Heating in Carson City. However, if you prefer to use your own licensed contractor, please contact us for pre-approval before scheduling the repair. Approval is subject to licensing, pricing, and availability.

How much does a Cornerstone Home Warranty cost?

Pricing varies based on coverage options and location. Plans typically range from $675 to over $1,000 per year. There is also a $100 service call fee per claim.

What is a service call fee?

Each time a claim is filed and a technician is dispatched, you’ll pay a $100 service call fee. This fee helps cover the cost of the visit, even if the repair is not needed or covered.

Do I have to pay upfront for repairs?

No, Cornerstone covers the cost of approved repairs. You are only responsible for the service call fee.

Eligibility & Policy Terms

Who can purchase a Cornerstone Home Warranty?

Our home warranty plans are available to:

. Homeowners
. Landlords

. Buyers and sellers

. Real estate professionals and firms

Can I get a Cornerstone Home Warranty for an older home?

Yes! We cover both new and existing homes, as long as the covered items are in working condition when the policy begins.

Does my home warranty start immediately?

No, there is a 30-day waiting period before coverage begins, unless you are transferring coverage from another active home warranty plan.

Does Cornerstone Home Warranty cover pre-existing conditions?

No, our coverage applies only to items that are in proper working order when the policy begins. At our discretion, we may conduct an inspection within the first 30 days of your plan.

Can I cancel my plan?

Yes, you can cancel:

. Within 30 days for a full refund

. After 30 days, a prorated refund may be issued, minus an administrative fee

Will my plan automatically renew?

Yes, unless you choose to cancel before the renewal date. We will notify you at least XX days in advance so you can make any necessary changes.

How do I renew my coverage?

You can renew your plan online, by phone, or through our customer service team before your policy expiration date.

What is Cornerstone Home Warranty?

Cornerstone Home Warranty is a service contract that helps homeowners manage the cost of repairing or replacing major home systems and appliances due to normal wear and tear. We provide affordable protection plans to give you peace of mind.

We are the only locally owned and operated home warranty company in the market. Cornerstone partners with Bradley Electrical, Plumbing, and Heating as our primary service provider, giving us full control over all service claims. This means you won’t have to spend time searching for a local vendor or waiting weeks for service. Our service is prompt, reliable, and performed by a trusted provider with nearly 30 years of experience in Nevada’s Sierra Region.

How does a home warranty differ from homeowners insurance?

Homeowners insurance covers damage from unexpected events like fires, storms, or theft. In contrast, Cornerstone Home Warranty covers the repair or replacement of home systems and appliances that break down from everyday use. Without coverage, repair costs can add up to thousands of dollars per year. Our plans help significantly reduce these expenses.